You are here

FAQs

HOW CAN I BUY TICKETS?

So that Krannert Center can respond appropriately to pandemic conditions as they change and in response to reduced staffing, tickets for 2021-22 events will go on sale approximately one month at a time throughout the season. Tickets will be sold online only as mobile or print-at-home tickets and are not available for purchase by phone or at the Ticket Office counter. Before you are ready to buy tickets, please visit Krannert Center’s online ticket office to ensure you have or can create an active account. If you encounter issues, please contact the Ticket Office at 217.333.6280 or kran-tix [at] illinois.edu; a staff member will be happy to assist you!

To learn about early ticket-buying opportunities, please contact Krannert Center’s Advancement team: 217.333.6700 or advancement [at] krannertcenter.illinois.edu (subject: Early%20ticket-buying%20opportunities) .

2021-2022 TICKET ON-SALE DATES

Tickets for all September events
Tuesday, August 31, 2021, tickets go on sale to the public 

Tickets for all October events
Tuesday, September 14, 2021, tickets go on sale to the public

Tickets for November and December events
Tuesday, October 5, 2021, tickets go on sale to the public

Tickets for all January events
Tuesday, December 14, 2021, tickets go on sale to the public

Tickets for all February events
Wednesday, January 12, 2022, tickets go on sale to the public

Tickets for all March events
Tuesday, February 8, 2022, tickets go on sale to the public

Tickets for all April and May events
Tuesday, March 8, 2022, tickets go on sale to the public

Events are being planned at full capacity. If you have concerns or questions, please contact the Ticket Office.

If you can't attend a performance, simply phone us to return your tickets by 6pm the day before the performance for a full credit, issued on a Krannert Center gift card, which never expires and can be used for tickets or any of our services. If you discover that you are unable to attend the day of the performance, please contact the Ticket Office at 217.333.6280 and we will be happy to discuss available return, donation, and exchange options. 

WHICH TICKETS SHOULD I ORDER?

If you fall into one of the categories below, you are entitled to order tickets at the discounted price you’ll see indicated throughout our event pages. 

Advocate show your love for the arts by purchasing an “Advocate” ticket; the additional ticket cost directly benefits the producer
SC Senior citizens: age 65 or over, or retired U of I faculty and staff
UI Current, full-time U of I student
Stu Non-U of I college students
Yth Youth: high school and younger
Pick Five+ Purchase 5+ performances to receive a discounted price

WHY CAN’T I FIND SCHOOL OF MUSIC EVENTS?

If you’re looking for School of Music performances but don’t see them here, the tickets might not be on sale yet. On-sale dates for School of Music performances occur throughout the season.

HOW DO I GET A GROUP DISCOUNT?

Ticket discounts are available for groups of 10 or more. Simply fill out our group discount form, and we'll take care of your request. You can also contact the Ticket Office (217.333.6280 or 800.KCPATIX) if you’d like more information about this program.

WHAT IS A HOT SEAT?

Hot Seats were created with University of Illinois students in mind. Krannert Center holds a group of seats for Marquee events specifically for U of I students, who often are not able to purchase tickets until they arrive on campus in August. Whenever you see the waiting list icon on an event page, Hot Seats might still be available. Any unsold Hot Seats for fall semester Marquee events will be released for sale to the general public on October 3. Unsold Hot Seats for Krannert Center spring semester Marquee events will be released for sale to the general public on February 1. We encourage patrons, both students and non-students, to call the Ticket Office for more information regarding these tickets.

WHAT HAPPENS WHEN AN EVENT Fills to Capacity?

On the page for that particular event, you'll see a link to the waiting list, where you can sign up in case tickets become available. If you were unable to obtain tickets to an event, please remember that ticket availability may change. Join the waiting list, and contact the Ticket Office if you have any questions.

WHERE’S MY RECEIPT?

Krannert Center’s ticket system works on a receiptless basis; when you purchase tickets with your credit card, the tickets themselves are your receipt.

WHERE CAN I PARK?

During the day, metered spaces are available in all of Krannert Center's parking garages, or on all streets surrounding the building. For short visits to Krannert Center, three 30-minute free parking spaces are available at marked spaces in the Green parking garage on the south side of the building off Oregon Street. Accessible parking is available on all levels of the garage. All spaces in Krannert Center's garages are available free of charge after 5pm on weekdays and all day on weekends. Get more details in our Parking and Directions section. You could also walk, bike, or ride the MTD—the bus stops right in front of the Center!

WHERE’S MY SEAT?

Krannert Center theatre seats are numbered alternately from the center of each theatre, with odd numbers on the left and even numbers on the right. Therefore, if your tickets are numbered H10, H12, and H14, your seats are side-by-side on the right side of the theatre as you face the stage. You can see what the interiors are like and check the seating charts for the Foellinger Great Hall, Tryon Festival Theatre, and Colwell Playhouse. The Studio Theatre has general admission seating, and you can sit where you like in the Amphitheatre and at Stage 5. 

Can I bring my children?

Krannert Center is committed to programming for audience members of all ages. Many events are planned especially for children and their families at which dancing, singing, and all-ages participation are welcome! Other events welcome children (accompanied by a parent) who are able to sit attentively for the duration of the performance. As a courtesy to other patrons and the performers, please bear in mind that it is not appropriate for babies and small children to attend symphony, ballet, and other performances where focus is a prerequisite for full enjoyment of the artistic experience. If a child creates a disturbance, you will be kindly asked to leave the hall or theatre out of courtesy to the performers and other patrons. For ticketed events, all patrons, including children of all ages, are required to have a ticket. If we can be of assistance as you plan your visit, please feel free to call the Ticket Office at 217.333.6280. Thank you!

WHAT ACCESSIBILITY OPTIONS ARE AVAILABLE?

Krannert Center was designed to make it easy for everyone to enjoy their time here, and we continue to update our building and tailor our services to meet your needs. For a detailed description of our hearing, vision, entry, and usher services, head to our Accessibility section.

Hearing Assistance

Assisted listening devices are available for all four theatres and the lobby, and headsets are available to check out free of charge. Please contact the Ticket Office or Patron Services department for more information on requesting this service.

Easy-Access Seating

If you would like a theatre seat that requires few stairs to access, has no stairs to access, or is wheelchair accessible, please contact the Ticket Office directly before you purchase your tickets so that we can help you select the perfect location to attend your desired event. Our access and seating options vary for each theatre, and we also can help find seats nearby for everyone in your group.

Seating Assistance

If you have requested easily accessible seating for an event during the upcoming season, the Patron Services staff will be happy to assist you at the performance. If you have purchased tickets with wheelchair accessible seating or would like assistance finding your way into the theatre through one of our accessible entrances, you may call the Patron Services staff from the elevator lobbies when you arrive. Intercom boxes are located next to each elevator in our parking garage; simply press the button, and it will alert staff on hand at the Patron Services desk. A Krannert Center host will meet you and escort you to your seat. You may also approach the Patron Services desk (at the right end of the Ticket Office counter) and ask for a guide to the theatre. 

Other Needs

If you have any other accessibility questions, please feel free to call Krannert Center’s Patron Services Director at 217.333.9716 or send an email via our online form.