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Upon Arrival

Upon Arrival

You can reach our Lobby (which is on “Level 5”) by using the steps on Goodwin Avenue or Gregory Street and entering through any door. If you are in the parking garage, take the elevator or stairs to the Lobby (Level 5).


In the parking garage, at least three accessible parking spaces are available on each level, and the lower (Yellow) section off Illinois Street has a van-only parking spot. If you are parking on Illinois Street, the upper level entrance provides a fully accessible, ADA-compliant entry into the garage. If you are parking on Oregon Street, the ramp to the upper level from Oregon Street provides a fully accessible entrance to the Lobby.


Restrooms are available on the Lobby level and in the foyer area of each theatre. We recommend that your students use the restrooms either before they line up in the Lobby or after your group has been seated in the theatre.


When you arrive at the Center, one of our staff will greet your group and direct you to a place in the Lobby to line up in single file rows. We’ll also have a Youth Series check-in desk near the Ticket Office (look for the Youth Series banner and our smiling faces). As part of the check-in process, our Youth Series staff will help with any ticketing questions, access needs, or other issues. 

  • Seating will begin approximately 30 minutes prior to the performance, and we request that you arrive at least 15 minutes before the performance so that we can be sure to seat your group before the beginning of the show.
  • In order to make sure that school groups can be seated together, we pre-assign each group to specific rows in the house. Individual seats are not assigned for Youth Series performances. In order to speed up the seating process, we ask that you allow the ushers to fully seat your group before making any adjustments in the placement of your chaperones or necessary rearrangements of students.
  • Once your students are seated, it is appropriate for them to talk quietly until the performance begins.

Late Arrivals

If you have the misfortune of arriving late, we will hold your group in the Lobby until we can seat you at the most appropriate time for both the performers and the audience.


In order for your students to have a rewarding experience while attending a performance at Krannert Center, please discuss the following with them ahead of time:

Remind students that they play an important role in live performance: the artists on stage are affected by everything that happens in the audience. The artists give their best performances when the audience is involved in and supportive of what is happening on stage.

Appropriate and customary audience reactions and interactions can vary with the type of performance. In general, laughing, cheering, and applause are appropriate when they make sense with what is happening onstage. Any special customs (such as not applauding between movements of a classical music work or applauding just after a solo within a jazz piece) will be mentioned in the study guide and often referred to by the artists themselves. Any inappropriate behavior (such as laughing at a serious part of the performance or talking to other students during the show) will disturb both the performers and other members of the audience.

At the end of the performance, your students will want to applaud if they liked the show. If they really liked it, they may want to give the performers a standing ovation.


  • No food, gum, candy, or beverages are to be brought into the theatre unless medically necessary.
  • Students and teachers should feel welcome to dress as they would for a typical school day.
  • The taking of photographs and the use of recording devices are strictly prohibited, unless the artist gives other specific instructions.
  • Please turn off all cell phones, alarm watches, and other electronic devices.
  • Students who disturb other members of the audience may be asked to leave the theatre and wait in the Lobby with a chaperone until the end of the performance.
  • Teachers who wish to have an usher remove one of their own students may ask for help.
  • We ask teachers who observe behavior problems in other groups to tell an usher so that our staff can help.