Employment
LAST UPDATED September 23, 2025
Civil Service Positions
Ticket Sales Supervisor - College of FIne and Applied Arts (Krannert Center for the Performing Arts)
This position enables and facilitates the Ticket Office to function efficiently by means of a thorough understanding of the total office operation and its multi-systems. Ticket Sales Supervisors must have a thorough understanding of ticketing procedures as they relate to the performing arts; a working knowledge of the arts is therefore critical. View the complete job description at the Illinois Careers site.
Duties & Responsibilities
Customer Service
• Sell tickets to Krannert Center events via mail, phone, e-mail, online ticketing, and over the counter, including multiple-performance series tickets, expertly completing each transaction.
• Provides patrons with the best customer service by keeping the patrons’ viewpoint always in mind.
• Maintains familiarity with all building activities and events.
• Is thoroughly familiar with all policies relating to ticket sales, including group sales and complimentary ticket policies.
• Serves as a public relations contact with individuals and organizations interested in Krannert Center, answering questions about upcoming events and assisting patrons in selecting performances.
• Handles efficiently and accurately the full spectrum of the requisite cash and credit processes.
• Reviews and verifies the daily balancing of sales transactions, identifying and correcting errors and accounting for disposition of cash and non-cash items received in sales transactions.
• Acts as a liaison to other departments in Krannert Center when needed.
Staff Management
• Serves as immediate assistant to the Ticket Services Director and Assistant Ticket Services Director.
• Shares supervision of the student staff.
• Solely responsible for the training of student staff with emphasis on customer service, problem prevention and solution, accessible seating and services, and event content, including pronunciation of performers, musical pieces, and terms.
• Ensures that student staff excel in knowledge of our ticketing systems, policies, software, general building and arts knowledge, and are welcoming and professional in their interactions with patrons.
• Can assume supervision of the overall Ticket Office operation when it is necessary and appropriate.
Data Management and Reporting
• Solely responsible for maintaining databases and creating mailing lists as needed for Krannert Center communications.
• Creates and runs various ticket sales reports.
• Manages digital pre- and post-show communication with patrons.
Other Duties
• Is responsible for other duties as they are assigned.
View the complete job description at the Illinois Career Site.
Hourly Positions
There are no hourly positions available at this time. Please check back regularly for updates.
Academic Professional Positions
Assistant Director of Advancement - College of Fine and Applied Arts (Krannert Center)
This position will assist Krannert Center for the Performing Arts to broaden and strengthen advancement activities, performance sponsorships, corporate philanthropy, and annual fundraising through digital and/or print communications, phone calls, video conferencing (Zoom, Skype, Microsoft Teams,FaceTime, etc.) and in-person meetings.The position will require some travel of varying durations and locations, up to 25%, including some evenings and weekends.
This position will also require attendance at most Krannert Center performances to cultivate and steward corporate partners, donors and patrons in attendance. The successful candidate will be a collaborative team member who values inclusion and is skilled at building strong internal and external collaborative relationships. This position will be responsible for identifying, cultivating, soliciting, and stewarding organizational and corporate giving prospects and donors to increase philanthropy in support of KCPA and other possible philanthropic interests related to the arts at Illinois.
Bachelor’s degree and a minimum of two years of successful advancement experience or three years of experience in a closely related field which requires strong relationship-building and outcome-driven components. Experience with fundraising in a performing arts setting is preferred. View the complete job description here.
Applications must be received by 6:00 pm Central Time on October 21, 2025.
Student PositionS
There are no student positions available at this time. Please check back regularly for updates.
STUDENT INTERNSHIPS
• Arts Management + Leadership Internships (THEA 391, MUS459, or DANC425)
Visit the For U of I Students page to learn more.