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COVID-19 updates

COVID-19 updates

March 23, 2020

On March 11, the University of Illinois communicated new guidelines for university operations, enacted to safeguard health during current COVID-19 conditions.

In accordance with these guidelines, the following changes have taken place at Krannert Center. This is a rapidly evolving situation, and further changes could take place. If this occurs, those changes will be shared as soon as possible on, through Krannert Center’s email newsletter, and on Facebook. If you have questions, please feel free to contact Krannert Center staff at 217.333.6280 (800/KCPATIX), 217.333.6700, or krannertcenter [at]

Facility | In accordance with Governor Pritzker’s ”stay-at-home” order and guidance from Chancellor Robert J. Jones,  Krannert Center will not be accessible to the public starting March 23, 2020 until further notice. 

Performances | All public performances at Krannert Center the remainder of the Spring 2020 semester are canceled as of Monday, March 16. If any performances become available by way of streaming or other technology, we will share that information as soon as possible. While this action is necessary and wise, we are of course deeply saddened not to be able to help create experiences of joy and community in person at this time.

After March 25, all tickets that have not been donated will be fully refunded. Ticket purchasers do not have to take any action to receive their refunds. Patrons who purchased tickets with a credit card will receive a refund on the card used. Patrons who paid with Krannert CenterChecks or a gift card will receive a gift card refund by mail. Patrons who paid with cash or check will receive a university refund check by mail. Because of the volume of refunds being processed, credit card and gift card refunds might take up to four weeks to arrive. University refund checks might take up to 10 weeks to arrive. Patrons are welcome to contact the Ticket Office at 217.333.6280 (800/KCPATIX) or kran-tix [at] with questions.

Tours | All tours of Krannert Center the remainder of this semester are canceled.

Other Events | All other public events, such as volunteer training and Dance for People with Parkinson’s classes, the remainder of this semester are canceled.

Krannert Uncorked | All instances of Krannert Center Uncorked the remainder of this semester are canceled.

Stage 5 Bar | Stage 5 Bar is closed until further notice.

Intermezzo Cafe, Promenade Showcase + Gift Shop | At this time, Intermezzo and Promenade are closed until further notice.

Ticket Office | The Ticket Office counter is closed for business until further notice; business will only take place by phone at 217.333.6280 (800.KCPATIX), via web at;  or by email at kran-tix [at]

Current conditions clearly present great challenges to students, artists, and all in our communities both local and global. The arts provide a source of inspiration and solace to many in good times and in bad, and all who work at Krannert Center take pride and joy in helping to provide a place to gather in community. Although it is necessary that our operations change for a time, we hope that you continue to gain hope and strength from the arts, even if through different means for now. Thank you for your steadfast support, and we look forward to seeing you before long.


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