With its comprehensive services and accessible spaces, Krannert Center strives to be a welcoming environment for everyone. The Center was designed to accommodate wheelchair accessibility a full two decades before the Americans with Disabilities Act was created, and we continue to update our services and facilities to better serve all patrons.
In the Krannert Center parking decks, at least three accessible parking spaces are available in each garage, and the Yellow garage off Illinois Street has one van-only accessible parking spot. If you are parking on the street or nearby lot, a fully accessible entrance is available through the Orange parking garage ramp on the North side of the building, or a ramp on the South side of Krannert Center provides access from the sidewalk to the main lobby.
All four parking garages provide elevator access to any level of the building. Street-level accessible entrances can be found on the north side of the building off Illinois Street, and south side off Oregon Street. The north accessible entrance is through a designated pedestrian walk on the Orange parking garage ramp, and a ramp on the south side of Krannert Center provides access from the sidewalk to the main lobby.
WHEELCHAIR ACCESSIBLE AND “EASY-ACCESS” SEATING
Every theatre in Krannert Center has designated wheelchair accessible seating and companion seating. Ask the Ticket Office for accessible seats when purchasing your tickets, or select seats designated as wheelchair accessible when purchasing online. In addition to accessibility by wheelchair, all theatres have seats with "easy-access" that require few or no stairs to reach. If you would like wheelchair accessible or easy-access seating, please contact the Ticket Office at 217.333.6280 to discuss the best option to meet your needs.
PATRON SERVICES INTERCOMS
Some seating requires an alternate route to enter the theatre, so Patron Services staff are on hand before every performance to escort patrons from the lobby or parking garages to their seats. Intercoms are located next to each elevator in the parking garages, as well as at the Level 2 entrances to the Foellinger Great Hall, that can be used to contact the Patron Services Desk and request assistance. Theatres open 30 minutes before each performance, unless an exception is needed for artist preparation.
VISION AND HEARING SERVICES
Large-print programs, Braille programs, or an ASL interpreter are available for any performance with two weeks notice. These can be requested through Patron Services by phone at 217.333.9716 (text-telephone yoke [TTY] 217.333.9714) or by filling out the below contact form. At this time, Krannert Center is unable to offer assisted listening devices due to equipment failure. We are researching replacement of the system and look forward to again offering assisted listening services to our patrons.
Please contact us at least two weeks in advance if you require any accommodations to attend a performance or event at Krannert Center. For more information, contact the Ticket Office at 217.333.6280 daily from 10am-6pm, or Patron Services by phone at 217.333.9716 or via the below contact form. The Ticket Office may also be reached through a text-telephone yoke (TTY) at 217.333.9714.